CYQ Certificate in Client Retention, Level 3

"Motivate and retain your clients - provide a more client focused approach to your training" The Certificate in Client Retention course covers the concepts of motivational strategies, the stages of retention and gathering information and relating it to performance indicators. You will learn how to build rapport and effective communication with your clients.

TARGET CANDIDATES

This course is designed for:

• Personal Trainers who are seeking to add to their existing skills
• Gym Instructors or Fitness Supervisors who are seeking to enhance their qualifications
• Those who are already working as Personal Trainers but who lack a recognised qualification
• Anyone wishing to gain knowledge skills in retaining clients

PREREQUISITES

Candidates must be aged 18 or over and must already hold:

• Level 2 Certificate in Fitness Instruction or equivalent
• NVQ Level 2 Certificate in Exercise & Fitness Knowledge
• Candidates must show ongoing industry experience

COURSE DESCRIPTION

The 3 day course is held in Cambridge and covers the following subjects:

• The fitness industry, structure and function
• Stages of retention
• Performance indicators
• Working with customers
• Building rapport and communications skills
• Customer care and communication theories
• Psychological theories relating to client retention
• Models of behaviour change

ASSESSMENT PROCEDURE

• Complete the Client Retention Worksheet
• Prepare a 15 minute presentation
  • Evaluation of the presentation

Assessment will take place on the last day of the course.

COURSE DATES: TBA - register your interest now!

Any of the following qualifications are essential pre-requisites to this course. You must hold a current (dated within the past three years) certificate or have maintained Continued Professional Development in these areas. Please contact us if you are in any doubt about whether your qualifications are acceptable as pre-requisites.